RENTAL INFORMATION & POLICIES 

BOOKING

  • We’d love to meet you! Our design studio is open by appointment only.

    Ready to book your appointment? Give us a call at 613 -748-7464 or email us at info@wedecor.ca to schedule.

ORDERING

  • The best way to submit an order request is right here on our website! We’ve done our best to make the ordering process as smooth and seamless as possible. Head over to any of our rental item pages in our navigation page. Simply select the items & quantities you’d like, and th n you can click “quote request” and input the date and venue information, and submit the quote. Easy as that! We will be notified that you’ve created a quote request and we will be in touch shortly after with a formal quote. If you have requests for custom items, etc. please feel free to continue to reach out to us directly.

    If you need any further assistance with your order, you can reach us by phone, or email us at info@wedecor.ca and we’d be happy to assist.

  • If you are looking for our team to deliver your rentals, we require a minimum order of at least $500.00 in items. Minimums for deliveries may be applied based on your location-we ask that you please inquire for further details. For any items being picked up at our showroom, we require an order minimum of $100.00.

  • Due to the high demand for our beautiful collections and our ever-changing inventory, we recommend that you place your order as soon as possible to ensure your desired rental items are secured. We cannot guarantee the availability of our items until we have received a signed contract and a 30 % non-refundable retainer payment.

  • Our items are quoted for a one-day (single event) use. Should you desire to use our rentals for a longer period of time, please contact us to receive a long-term rate quote.

  • We realize that changes in quantities may occur as your event draws closer. Final counts are due no later than 2 weeks prior to the scheduled delivery date.

    By providing final counts 2 weeks prior to the scheduled delivery date our team has sufficient time to effectively prepare your order. We understand that this may not be possible in all cases, and we ask that you please notify a member of our team should you require an extension on the due date for final counts.

DELIVERY AND PICK-UP

  • Our wonderful delivery crew is always striving to deliver the items for your event when best suits your needs. We ask that you kindly note that specific delivery times cannot be guaranteed, although we can provide a delivery window upon request. Our standard delivery fees start at $300.00 and vary based on the size of the order as well as the delivery location. Have a special delivery request? Please inquire with us to determine availability and pricing.

  • Although we are based in the Capital City of Ottawa, we love seeing new places! With regular and flat rate deliveries throughout the Ottawa Region, be sure to inquire with us about delivery to your location! Additionally, we offer delivery outside the Ottawa area, please inquire.

  • Delivery rates are based on a drop-off point immediately accessible to our truck. Delivery times are to be secured the week prior to delivery where a morning or afternoon delivery time will be given. Morning deliveries will be made between 8:00 am - 2:00 pm and afternoon deliveries will be made between 12:00 pm - our last delivery of the day. Due to the high volume of deliveries we receive, it is not always possible to give exact delivery times. For an additional fee it is possible to arrange for before- and after-hours deliveries, as well as time-specific deliveries. Should you have any special delivery requests, please contact us and we will do our best to accommodate.

    Deliveries are made during regular business hours. While consideration will be given to customer requests, we can provide a “ballpark” time but cannot guarantee exactly when your delivery will arrive. Deliveries and pick-ups can be arranged on holidays and after business hours for an extra charge

    Upon delivery, our staff is instructed to deliver to a mutually convenient ground floor location. If the location is not on the main level and requires the delivery to be made upstairs or downstairs without proper elevator access, our staff are not authorized to carry things up or downstairs/steps and the order will be left on the ground level.

    Set up and moving of furniture, chairs, and tables is not included in our delivery fee. Our delivery personnel are not authorized to set up equipment unless it has been previously arranged and paid for. Please request the service at the time of placing your order and we will gladly accommodate you.

    Our delivery personnel cannot schedule pick-up times, so please feel free to call our office to arrange pick-up times.

    For residential deliveries the client (or a representative) must receive the delivery. Items will be left in a designated covered area (garage, porch, etc.), outside of the home as our staff are not permitted to enter clients homes.

    For deliveries to venues: The client does not need to be at the venue to receive the delivery, however it must be confirmed that the venue will be open and a representative of the venue will be on-site to accept the delivery.

    Large orders containing Dinnerware, Linens, and Flatware will not be counted on location when picked up by our staff due to sanitary reasons. All rental items will be quantified as cleaned and processed.

  • Yes, we do offer a pick-up option for orders dependent on the size and contents of your order. We kindly ask that the vehicle used to pick up your order be enclosed and large enough to securely hold all items rented. Due to the fragile nature of our products we do not offer a pick-up option for any of our furniture items including chairs, tables, and lounge furniture.Our pick-up hours are between 9:00 am-12:00 pm the day before your event unless arranged differently with our team. If you require an earlier pick-up time, please email us to see if your items are available.

    Please note that there is a preparation fee for all items scheduled for pickup. The handling fee is calculated as a percentage of the single rate rental. It's important to be aware that the minimum fee is $50.

  • Absolutely! If you would like our team to set up for your wedding or event contact us for specific details and fees. Our delivery fee does not include setup.

  • Late rentals will be charged a late return fee for each day. If you are not able to return your rentals on time, please inform WEDECOR Rental Reserve, so that we can make a note on your account. If we require the items for another order, we will make arrangements to pick the items up ourselves, at the cost of a one-way pick-up fee, charged to the credit card on file.

  • Yes! We ship within Canada. Please inquire with our team to see what items from our collection that we can ship. You can reach us by phone, or email us at info@wedecor.ca and we’d be happy to assist. Please kindly note that the client is responsible for all shipping fees.

DELIVERY AND PICK-UP

  • To secure your rentals, we require a 30% non-refundable retainer. Final payments must be paid 2 weeks prior to the event date.

    The following forms of payment are accepted:

    Email Money Transfer: please send to info@wedecor.ca and set the password answer “wedecorrentals” - in the notes please include your Quote or Order Number. We require a valid credit card on file prior to your delivery. If you elect to pay via email money transfer, a representative from our team will reach out prior to your event to obtain this information. At that time a $1.00 payment will be processed to validate your card, and this amount will be applied to your final balance.

    All Major Credit Cards: Payment via credit card will have an additional fee of 3% and can be made by calling WEDECOR at 613-748-7464.

    WHAT ABOUT CHANGES AND CANCELLATIONS?

    To ensure availability and adequate turn-around time, any changes to rental items or additional services requested must be booked at least 60 days before the event. Due to the nature of our business, cancellations affect us significantly; therefore, we do not make any exceptions to our cancellation policy.

    Quantity Reductions/Changes

    Reductions in quantity greater than 20% and/or any reductions made within 14 days of your event are subject to a penalty of 50% of the total rental rate of the cancelled item(s) plus taxes (excluding delivery charges). Any items cancelled within 1 week of the event date are subject to a penalty of 75% of the total rental rate of the cancelled item(s) plus taxes (excluding delivery charges). Orders cancelled within 72h of the event date will not be credited. As these items will be made unavailable to other clients at the time of booking, if you do cancel your entire reservation, you will forfeit your deposit.

    Quantities can be increased at any point, subject to availability.

DAMAGED AND MISSING ITEMS + PRODUCT RESPONSIBILITY

  • We get it, accidents happen! In the event of damaged or misplaced items, you will be informed as soon as possible. If the missing items cannot be found or if we are unable to contact you or the person responsible within 48 hours of your specified return date, replacement fees will be automatically charged to the credit card on file. If any items can be located and returned within one week of your specified return date, we will refund the full amount. No refunds will be offered after one week as we will be purchasing a replacement right away. Any items considered un-rentable by WEDECOR standards will be charged at full replacement value. The customer is responsible for the goods from the time of pick-up/delivery until the items are returned/picked up by our team. Be sure that all items are secure and protected from the weather while it is in your possession. We do charge for; soiled, broken, damaged, or missing items, including packaging materials. There will be an extra cleaning charge for any wax, excessive grease, ink, and/or hard-to-remove stains on linens and fabrics. Replacement fees differ by each item damaged or missing

  • TABLECLOTHS, RUNNERS & NAPKINS: After the event, we ask that all linens be dry to prevent mildew, free of any wax, food, or confetti, and placed in clear plastic bags or linen bags provided. Please do not rehang dirty linens, however, we do ask for the hangers sent with your order to be returned. Do not place damp linens in plastic bags and please do not place linens in black or green plastic bags as these often get mistaken to be trash. We are happy to supply linen bags for all orders.

    TABLETOP RENTALS: We kindly ask that you scrape or rinse plates and cutlery free of any food, and empty glassware. All items should be placed back into the containers they arrived in. Avoid leaving excess water in the bottom of any containers as any metal pieces may rust.

    FURNITURE/CHAIRS AND TABLES: These beautiful and delicate items must be protected during and after the event - Please note if your event is outdoors, our rental items cannot be left outside and must be placed under the tent or moved indoors until our scheduled pick up. Please keep in mind that wax will permanently damage our tables/furniture pieces. Heavily stained furniture is subjected to additional cleaning fees.

  • Rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.

  • Responsibility for rented items remains with the client that signs our rental contract, from the time of delivery until the time of pickup/return. Please be certain that our rentals are secured when not in use and protected from the weather elements. Charges will be assessed for missing, broken or damaged items, as well as linens that are lost, torn, burned, or soiled beyond cleaning. The full replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax as it will permanently damage most linen. A valid credit card is required as security at the time of booking for any potential damage or loss.

    We highly recommend having a conversation with your venue, planner/ coordinator, and caterer to ensure that they understand our product handling policy.

  • Replacement fees vary by item and are dependent on the value of the item itself, shipping costs, and our ability to resource and restock it.